The Foundation level is the entry level qualification which offers you a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.
After passing the ITIL Foundation training and examination, you can expect to gain a general overview and basic understanding of ITIL.
If you want to progress to the next level within the ITIL qualifications scheme, the ITIL Intermediate level, you need to have first passed the ITIL Foundation qualification.
This qualification is primarily aimed at:
Those who require a basic understanding of the ITIL framework
Those who need understanding of how ITIL can be used to enhance IT service management within an organization
IT professionals or others working within an organization that has adopted and adapted ITIL and who need to be informed about, or contribute to, ongoing service improvement.
However, the ITIL Foundation level qualification is open to and can benefit anyone who has an interest in the subject.
Holders of an ITIL Foundation level qualification are likely to require further guidance before being able to apply the ITIL practices for Service Management to professional projects or situations.
• Service Management as a practice
• Service Lifecycle
• Key Principles and Models
• Generic Concepts
• Selected Processes
• Selected Roles
• Selected Functions
Authored by Industry Experts
ITIL v3 Foundation EX0-117 Exam Prep by Certifyhill uses content from the finest publishers and only the IT industry’s finest instructors. They have a minimum of 15 years real-world experience and are subject matter experts in their fields. Unlike a live class, you can study at your own pace. This creates a personal learning experience and gives you all the benefits of hands-on training and preparation with the flexibility of doing it around your schedule 24/7.
Practice Test Sets
ITIL v3 Foundation EX0-117 Exam Prep by Certifyhill also includes full-length practice test sets designed to test your knowledge under real exam conditions. Each exam preparation has a number of test sets consisting of hundreds of items to ensure you are 100% prepared before taking your certification exam.
• ITIL Configuration Manager
• Problem Analyst
• Remedy ARS Developer
• Application Business Analyst
• Technical Writer – ITIL v3
• Remedy SACM Service Request Analyst
ITIL v3 Foundation EX0-117 Exam FAQs
How many questions are asked on the ITIL v3 Foundation EX0-117 Exam Prep?
- The exam contains 40 questions.
What is the duration of the exam?
- 60 minutes
What is the passing score?
- 65% (on a scale of 0-1000)